More than 200 staff from retailers, restaurants, cafés, leisure and other services within The Lexicon, gathered at Cineworld for the third Lexicon Awards presentation evening.
The awards celebrate teams and individuals working within the town centre that have delivered outstanding levels of customer service throughout the year.
More than 7,000 votes were received from visitors to The Lexicon, for their favourites in each award category, which combined with mystery shoppers formed the basis of the judging process.
Rob Morris, general manager at The Lexicon said: “We were blown away by the number of public votes, which underlines the importance to everyone of receiving a warm welcome and great customer service, when visiting the town centre.
“The awards are a great way for those who work in The Lexicon to get together and we were delighted to formally acknowledge the people and teams that have been recognised as providing excellent customer service over the past year.”
Cllr Paul Bidwell, executive member for economic development and regeneration, added: “I was honoured to give out an award last night. It was fantastic to see the hard-working staff in the town centre recognised for their excellence.“
Award Winners
BEST CAFÉ
WINNER: Brown Bag
Finalist: Mason + Rye
Finalist: Starbucks
Finalist: Gail’s
BEST RESTAURANT
WINNER: Wagamama
Finalist: Zizzi
Finalist: The Real Greek
Finalist: Giggling Squid
BEST SMALL STORE
WINNER: L’Occitane
Finalist: Pandora
Finalist: The Body Shop
Finalist: Beaverbrooks
BEST MEDIUM STORE
WINNER: Sostrene Grene
Finalist: F. Hinds
Finalist: The Entertainer
Finalist: Deichmann
BEST LARGE STORE
WINNER: M&S
Finalist: Primark
Finalist: Fenwick
BEST SERVICE
WINNER: Specsavers
Finalist: Serenity Beauty
Finalist: Toni & Guy
Finalist: Vodaphone
BEST LEISURE
WINNER: Cineworld 4DX
COMMUNITY AWARD
WINNER: Craft Coop
SERVICE WITH A SMILE
WINNER: Kevin Chittock – KL Dance
Finalist; Vaughan Leahy – Cineworld
Finalist: Michelle Johnson – Craft Coop
Finalist: Hadley Rackley – TUI
SPECIAL RECOGNITION
Jason Orriss, Loss Prevention Officer at Primark
Natalie Webb, Retail Marketing Executive
STAFF AWARD – SECURITY
Matt Fruin
Emma Ajayi-Obe
STAFF AWARD – CLEANING
Edsew Murray
PHOTO: The Lexicon Award Winners with Rob Morris, general manager at The Lexicon (left) and Cllr Paul Bidwell, executive member for economic development and regeneration (centre)
